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ACARS printer Brightek WH-E19 won't print (Resolved)

 
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lulu47



Joined: 17 Mar 2016
Posts: 93
Location: Brussels Belgium

PostPosted: Wed Jan 09, 2019 3:22 pm    Post subject: ACARS printer Brightek WH-E19 won't print (Resolved) Reply with quote

My ACARS printer has worked fine during more than one year, since a few days ‚Äčit is impossible to print a METAR either from the CDU or a loadsheet from Topcat or a test page from windows 8.1!

The problem occurs with a HUB problem in which one is connected the ACARS printer, the HUB has been replaced and the 7 peripherals connected are working fine excepted the ACARS printer!

The configuration of the printer is as it shoul be, paper size 80, USB and power 12V connected, roll of paper, required line added in both CDU under [Settings] and so on. I think that it is a Windows problem due to the fact that when asking to print a test page it stays in the queue but impossible to print the page or a single word. I reinstaled the driver this morning but no change, any idea?

Daniel
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Former Sobelair and Virgin Express Flight Dispatcher

737NG Full DSTD MX - FDS Shell - FDSB737NG-NS6-LINER - FDS CB-Walls - IPECO CA/FO Seats
FSC Motorized TQ
Dual Opencockpit Yokes
Sim-Avionics V1.96
P3d V4.3
FSUIPC 5.15
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lulu47



Joined: 17 Mar 2016
Posts: 93
Location: Brussels Belgium

PostPosted: Thu Jan 10, 2019 5:13 pm    Post subject: Reply with quote

Resolved Very Happy
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Former Sobelair and Virgin Express Flight Dispatcher

737NG Full DSTD MX - FDS Shell - FDSB737NG-NS6-LINER - FDS CB-Walls - IPECO CA/FO Seats
FSC Motorized TQ
Dual Opencockpit Yokes
Sim-Avionics V1.96
P3d V4.3
FSUIPC 5.15
Dual PC Windows 8.1
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Jetcos



Joined: 30 Sep 2005
Posts: 1223
Location: Newmarket,Ontario

PostPosted: Thu Jan 10, 2019 7:21 pm    Post subject: Reply with quote

How did you fix it?
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Steve Cos
Vice President and Tech Support
Flightdeck Solutions (FDS)
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lulu47



Joined: 17 Mar 2016
Posts: 93
Location: Brussels Belgium

PostPosted: Fri Jan 11, 2019 7:14 am    Post subject: Reply with quote

Hi Steve,

Before the remplacement of the HUB, the printer was set in Windows 8.1 on printer port USB001, after remplacement the printer indicates "error"!
I tried to connect the printer on the other USB printer port (USB002) and it works again like before.

For those who are interrested to buy and install the ACARS printer Brightek WH-E19 here is an interresting link (how to install the driver, configuration)

https://prosim-ar.com/forum/viewtopic.php?f=23&t=1157&p=7060&hilit=brightek+driver#p7060

Once inserted in the pedestral it allow you to print METAR from the CDU or print in cockpit other ACARS messages, loadsheet, reports as from TOPCAT or to send messages from the cockpit to your TOPCAT Distatch.

Daniel
_________________
Former Sobelair and Virgin Express Flight Dispatcher

737NG Full DSTD MX - FDS Shell - FDSB737NG-NS6-LINER - FDS CB-Walls - IPECO CA/FO Seats
FSC Motorized TQ
Dual Opencockpit Yokes
Sim-Avionics V1.96
P3d V4.3
FSUIPC 5.15
Dual PC Windows 8.1
Back to top
View user's profile Send private message
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